Hello, I'm
Johan Garcia
Passionate about web development and server & network administration
About Me
Who am I?
Full Stack Developer and Systems Administrator, I create complete web solutions while managing the infrastructure that hosts them. Expert in server installation, configuration and maintenance (HPE, Dell), as well as network administration (Mikrotik, Cisco). I combine development and ops for robust and high-performance solutions.
Age
20 years old
Location
France
contact@johan-garcia.com
Technologies
Professional Experience
Junior Project Manager
Carrefour (Metaline - Alten Subsidiary)
Since January 2025
Quality and support lead: facilitating committees, tracking KPI/NPS, and coordinating action plans to ensure Process Coordinator adoption.
Responsabilités
- Facilitation of quality committees (Office / After-Sales)
- Ticket analysis to produce KPI
- Publishing KPI to stakeholders
- Follow-up of improvement action plans
- Steering the Process Coordinator framework
- Cross-team oversight of process application
- Consolidation and analysis of NPS
- Follow-up and reminders on Process Coordinator and NPS action plans
- Updating and maintaining the documentation base (Process & Best Practices)
Technologies used
Actuellement en poste - Les réalisations seront ajoutées à la fin de cette mission.
N1/N2 Hardware Support Supervisor
Carrefour (Solutions30)
Since August 2025 - December 2025
Technical reference and supervisor of N1/N2 support team for IT hardware management. Key team member for complex problem solving and process improvement.
Responsabilités
- Main technical reference for the support team
- Managing relationships between team and maintainers
- Handling complaints and customer escalations
- Overall operations vision and backlog support
- Supervision and training of support agents
- Interface between technical teams and Run Managers
Technologies used
Achievements
- Developed a web platform to boost agent productivity
- Created a web tool for Run Managers (ticket verification + KPI generation)
- Implemented an alerting system for priority tickets
- Significantly improved team operational efficiency
N1 Front Office Support Technician
Carrefour (ESDI)
Since October 2024 - July 2025
N1 front office software and hardware support for Carrefour stores via ESDI, handling tickets and daily user assistance.
Responsabilités
- Handling and resolving N1 front office tickets (software and hardware)
- Initial diagnostics, recurring incident handling, and escalation to N2 when required
- User support for stores with follow-up until resolution
- Updating documentation and sharing best practices
Technologies used
My Projects
A selection of my personal and professional projects
MikroTik Honeypot
Intentionally exposed MikroTik router to catch brute force attempts and report abuse.
Get In Touch
Have a question? A project? Feel free to contact me